Managing resistance tip. #1 - Your Approach Matters

It is rather common to experience resistance to project management best practices. You will set up processes and procedures and there will inevitably be some people who just won't use them, and they may even be very vocal about their perspective for not using the processes and procedures. In most cases these people have difficulty delivering successful projects. They are consistently late, over budget, and / or do not deliver what was exected. These are often people who get emotional and think that using a project schedule is a waist of time. You will find that they create a schedule and never update it properly. These people typically exist in reaction mode and are some what disorganized.

First of all forcing anyone to do anything will not boost your popularity. Force typically makes the resistor dig in their heels. It really takes a gental approach to win them over.

How to win them over? First step is for you to observe the environment and see how people work.

Keep in mind that most emotional reactions are due to the ego. Many people are afraid to admit that they do not know something so they try to cover it up with emotional reactions. During their reaction they will try to blame you and / or your processes as being a waist of time and simply not needed. Don't argue with them. Instead listen and aknowledge their points.

You will need to take baby steps but you will find that these people will ultimately state that they need something, and that is your doorway to offer to help them. When you have the opportunity to help them you will use the best practices techniques and present them in a way to offer assistance to their success. More like a teacher instead of a dictator. You will find that resistent people can turn around if you approach them in a way that empowers them and makes them feel good.


...more to come!